Tea bars at seven prisons, which provide hot drinks, sandwiches and snacks in the visits room. A cup of tea can be the focus of a visit and makes the situation feel more relaxed and 'normal'.
'You make what is a very daunting experience into a pleasant one - thank you for being here for us'.
'I've visited a few prisons and I'd like to thank you for all you do - the last prison had vending machines and they don't listen or smile at you.'