Frankland Visitor Centre

Frankland Visitor Centre


HMP Frankland,

Contact details

Visitor centre: 0191 3765200 PLEASE NOTE THE CENTRE IS CURRENTLY CLOSED. If you could like to speak to someone please call the visits team leader Cath on 07726 655293 between 10am and 2pm Monday to Friday.
Visitor centre email:  use contact form to email HERE 
Prison: 0191 3765000
Visits booking line: 0191 3765048
Visits booking email:

When can I visit?

PLEASE NOTE: Visits are cancelled until further notice. Updates will be provided via our website and social media.

Prison visiting times are Tuesday to Sunday 2pm - 4pm.

The Visitors’ Centre is open Tuesday to Sunday 11.30am - 4.15pm.

Visitors must arrive at least 50 minutes before the end of visiting times.

How can I book a visit?

Visits can be booked by telephone or online.

You must book your visit at least 48 hours in advance. When booking, please provide names and required details of all visitors, as details cannot be altered on the day of your visit.

Please phone the visits line on 0191 3765048 (open Monday to Friday, from 8.30am to 12noon).

Or book online:

Where can I wait when I arrive for my visit?

When you arrive at the prison you must go to the Nepacs Visitors’ Centre. The centre is open:

  • Tuesday to Sunday from 11.30am - 4.15pm.

Nepacs provide refreshment facilities and play areas in both the Visitors' Centre and the prison visits area, and a youth room in the Visitors' Centre (which is open from 12noon to 2pm during weekends and school holidays).

There are toilets, baby changing facilities, lockers, disabled access and parking.

Staff and volunteers at the visitor centre are all there to help you.  We will do our best to assist you with any question or concern you have, and to provide information and support. Nothing is too small!

There is a Nepacs tea bar in the prison visits room where you can purchase light refreshments for yourself and the relative or friend you are visiting. Any food left at the end of the visit must be taken out with you.

How can I get there?

Train or bus to Durham, then taxi or bus to Brasside. Bus number 62 leaves at 2 minutes past the hour from North Road in Durham and picks up for the return journey at 26 minutes past the hour.

There is no bus to Brasside on a Sunday. The number 64 bus will drop off at the Jovial Monk and you will need to walk to the prison.

Taxis from North Road in Durham will cost around £8 - £9.

If you are travelling by car there is free parking on site and free on-street parking. Disabled parking spaces are available. 

What facilities are there for children?

Please note the play area in the visits hall and visitors centre will be closed until further notice to help reduce opportunities for transmission of COVID-19.

There is a small play area and youth zone in the Visitors’ Centre and a play area within the main visits room in the prison.  The play areas and youth zones are staffed by play and youth workers, who will provide activities for children and young people during their visit.

The youth zone is open from 12noon to 2.30pm during weekends and sessions will be advertised on social media for session during shchool holidays.

Toys/games are purchased for the benefit of all children, please do not allow your child to remove them from the centre.

Parents and guardians remain responsible for their children at all times.

Do you run any special family visits?

Special family day visits take place during school holidays. Prisoners interested in attending must complete an application form. Dates are advertised in the visitors’ centre. 

What ID documents will I need?

ID is required on your first visit. This should be ‘picture’ ID where possible, or more than one utility bill or letter showing your name and address. Details of acceptable ID are available in the Visitors’ Centre. 

Is there a dress code?

HMP Frankland requests that visitors are of an acceptable standard of dress when visiting. Visitors to HMP Frankland must be dressed appropriately at all times, this reflects their aim to create a family atmosphere as part of their reducing re-offending and decency agenda.  This applies to all visitors to the establishment regardless of age and gender.  Please note, if you are unable to meet the requirements of the dress code, on arrival you will not be permitted to enter the establishment until you have changed into appropriate, alternative clothing. 

The flowing types of clothing are not permitted:

  • Short/ cropped tops that reveal a naked midriff
  • Low cut tops or shirts that are unbuttoned to reveal cleavage or bare chest
  • All clothing that does not cover the thigh area showing bare flesh
  • Shorts, dresses and skirts must be knee length
  • Any clothing with rips or tears
  • Headwear (other than for religious purposes)
  • Clothing that displays offensive material
  • No clothing with camouflage print
  • No footwear with protective toecaps

All clothing should be of a type that allows staff to carry out the required level of searching without difficulty. 

In addition to the above, the following items are not allowed in the establishment;

  • Any clothing fitted with large buckles, chains and/ or excessive amount of zips
  • Belts with large buckles
  • Hats
  • Scarves
  • Gloves
  • Handkerchiefs (tissues are available in the visits hall)
  • Excessive jewellery or any piercings which cannot be easily shown to searching staff
  • Padded jackets or coats

Locker facilities are located in the Visitors’ Centre for outer garments and personal effects.  Visitors are reminded that staff are required to search visitors as a condition of entry and that all visits take place at the discretion of the visits manager.

How often am I able to visit?

The number of times that you can visit a prisoner depends on the privilege level he has been placed on:




2 visits every 28 days for a minimum of 1 hour duration. 


2 VOs per 28 days, plus 1 PVO, 1 VO can be exchanged for 2 PVOs


3 VOs per 28 days, plus 1 PVO and 1 VO can be exchanged for 2 PVOs 

Unconvicted prisoners can receive two visits per week and one per weekend, as per HMP Frankland’s unconvicted prisoners policy document.  Solicitor visits are unlimited but subject to availability. If upon conviction the prisoner is returned to Frankland, he will be entitled to a social visit within 72 hours – which will need to be booked through the booked visits line.

How many people are allowed on each visit?

You can book for up to 3 adults and any children who may be visiting.

All visitors MUST be named when you make your booking, including babies and children. This should be confirmed when booking your visit as details cannot be added later.

Please notify the prison if you think there will be difficulties with this arrangement.

What can I take into the visit?

  • Maximum £30.00 in coins per visit to spend on refreshments during your visit

  • Locker key

  • ID card

Everything else is to be left in your locker.

If you have any change at the end of the visit, you must take it home with you; you cannot give it to the prisoner.

What will happen on the day of the visit?

On the day of your visit, please report to the Visitors’ Centre, where you will be given a number for your order of arrival.

Prison staff will call out numbers from 1.30pm.

If this is your first visit you will show your ID and have your photograph taken. You will then be provided with a locker key for your belongings (free of charge) as few items are allowed in with you. Please ask staff for details.

No wrist watches or mobile phones are allowed on visits.

What happens when I enter the prison?

After reporting to the Visitors’ Centre for initial processing you will be called to the prison Gate.

Shoes, belts, jewellery and approved items will be examined in a tray through an X-ray machine.

You will be wanded down with a metal detector (hand held) and respectfully patted down to ensure no unauthorised items are taken into the prison.

Wheelchairs are no longer available, visitors can use their own.

A drug detection dog will be on duty just before you go into the visits room. You will be asked to stand at a certain point and a prison officer will walk the dog past you. If the dog indicates that drugs in some way have contaminated you, you will be offered a closed visit, or you can rebook for another day.

After this you will go through the doors to the visits room.

Can I take anything for the person I am visiting?

Property can no longer be handed in or posted in, the prisoner must order through the approved catalogues inside.

Any property to be handed out from the prison will be done after 1.30pm, before you go across for your visit.

How can I send money to the prisoner?

Send Money to a Prisoner digital service.

Family and friends are now able to log on to an online electronic system to send money to a prisoner.  When you log in you will need to set up a ‘payee’ very much like you would when you do your internet banking.  To do this you need the prisoner’s number and date of birth.  Once you have input these into the online form and the system has checked this against NOMIS, if the details match, the money will then appear on the prison’s internal spreadsheet (an admin tool) the following morning for approval.  The system also gives you an option to pay via a debit card. 

Once the money has been approved it should appear within 1-3 days in the prisoner’s bank account.

By transferring money online it means the money is transferred more quickly, there are less processes and there is no physical handling of money for staff. 

It is currently unclear at this point in time if there is a minimum or maximum that can be sent via the system.

Click here for the online information/ site to start sending money

You are still able to send cheques, postal orders and cash (at senders risk) into the prison with a covering letter including the sender’s address. 

How can I write or contact the prisoner?

You can write to the prisoner, using his name and number. A prisoner will keep the same prison number during his time in prison and will not change, even if he changes prison.

If you want to contact a prisoner but are not sure of his number or whereabouts, you can contact the Prisoner Location Service with his name, date of birth, relationship and reason you would like make contact.

Prisoner Location Service, PO Box 2152, Birmingham, B15 1SD
Or visit

You can also contact the prisoner using the Email a prisoner service. Find out more here:

You can also contact the prisoner via Prison Voicemail.  For more information and the costs associated with this, click here.

Can he phone or write to me?

The prisoner is able to telephone his family/friends during association (time away from their cells). They are also able to write cards or letters.

Who do I contact if I have concerns about a prisoner?

If you are concerned about any prisoner please speak to a Visits officer in the prison or any staff at the Visitors’ Centre.  

You can also contact the prison's confidential welfare helpline on 0800 0320079 - you can leave a message and this will be picked up by staff in the prison.

Is there someone I can talk to?

We offer a listening ear and friendly support. If you have concerns about any aspect of visiting or need more information please ask at the Visitors’ Centre and we will be happy to help where we can. Or please ring us on 0191 376 5200 during visitor centre opening hours. 

We also hold regular Visitors’ Voice sessions where visitors’ get together to support each other. On occasions a representative from the prison attends to explain what happens within different departments and to answer questions. Check dates in the centre.

Who do I contact if I have any special requirements?

If you or your family have any additional needs, medical or otherwise, please contact the Visitors’ Centre. We are here to help.

Can I get help with the cost of visiting?

You may be able to claim travel expenses if you are on a low income or in receipt of certain benefits.

Please ask at the desk in the Visitors’ Centre for details of the Assisted Prison Visits Scheme before commencing your visit.  Staff can help you complete the form.  

Or you can contact the Assisted Prison Visits for more advice.

Tel: 03000 632 100 (open 10.15am to 11.45am and 2.15pm to 3.45pm Mon - Fri)

Email: or visit

For more information about visiting please get in touch with the visitor centre on 0191 3765200.

Send us an enquiry