HMP_Holme_HouseHolme House Visitor Centre


HMP Holme House,
Holme House Road,
Stockton on Tees,
TS18 2QU 

Click on the blue question below to see the answers appear underneath. 

Contact details

Visitor centre: 01642 744080, Tuesday to Friday, 11am to 4.30pm, Saturday and Sunday 8am to 4.30pm (excl bank holidays). Details of our helpline and other support available HERE. 
Visitors centre email: use contact form to email HERE 

Prison: 01642 744000
Visits booking line: 0300 060 6602

How can I book a visit?

You will also need to be on the prisoner’s visitor list before you can request a visit. Please bear in mind that if you need to be added to a prisoner’s list, it may take up to 2 weeks.

Visitors under the age of 18 years are not allowed a prison visit during the first 72 hours in custody. All visits must be booked 72 hours before the planned visit. 

Book online

You can book a visit to HMP Holme House online. When you book a visit online you will be offered up to 3 time slots for the visit.

Up to 3 days later, you will receive an email from the prison confirming your visit and the time slot.

To use the service you will need:

  • The prisoner number
  • The prisoner’s date of birth
  • Dates of birth for all visitors coming with you

You can access the service at

If you have any questions about this service, please contact

Booking by telephone

The Holme House visit booking line is 0300 060 6602 - press option 1, ext 4122.

If you are unable to get through using the method above, it is likely that the visit booking line is busy. Try again after a short while, and you will be able to get through.

Please do not leave a message via the booking line, as the staff will be unable to respond to you.

The visits booking line is open:

  • Monday, Tuesday and Wednesday 8.30am - 4.30pm

  • Friday 8.30am - 4.00pm.

The system for booking means you do not need a visiting order. However, you will need a reference number which will be given to you when you book your visit by telephone.

If you need to change a booking, the original visit must be cancelled and then rebooked.

All visitors must be named on the prisoner’s contact list before they can book a visit and all visitors must be present when booking in.

If you are tagged or have been in prison you are not allowed to visit unless you receive written confirmation from the prison. If you receive confirmation in writing you must bring the letter with you on your visit and show it at the portal. 

Photo ID is compulsory. A list of authorised ID is available below, from the visitors centre or by calling the visitors’ centre on 01642 744080. 

Visitors who require wheel chair assistance will need to add the name of their helper on to the prisoner contact list so that they can assist you during the visit.

Who can visit?

At most, up to 3 adults can visit, plus children (under 10). Any children aged over 10 will be counted in the 3 adult rule.

All visitors must be on the prisoner's approved contact list.

When can I visit?

To maximise visits opportunities and to be fair to all, each resident will be allowed 2 visits and 2 video calls per month. The visits will be one hour in duration. 

Visitors will be invited into the visitors centre at their allotted time (provided at the time of booking). Please do not arrive early as you will not be allowed into the centre until this time.

The visitors centre will open from 12.45pm each week day and 8am on a weekend. Please note that morning visits will start at 9am and afternoon visits at 2pm. All visitors will be in the visits hall for these times. 

Visits sessions will last one hour and take place Tuesday to Sunday each week. This is shorter than usual due to the extra time it takes to safely receive visitors and residents into the visits hall..

If you require additional support please notify the booked visits line team at the time of booking your visit.

Am I allowed physical contact with the prisoner during visits?

Limited physical contact such as a hug/kiss is allowed at the start and end of a visit. 

What ID documents will I need?

Changes have recently been made to ID needed when visiting prisons in England and Wales. 

Social visitors have the option to present one photographic ID document from List A:

  • Passports
  • Identity cards from an EU or European Economic Area (EEA) country
  • UK photocard driving licences
  • EU or EEA driving licences
  • NI Electoral identity cards
  • US passport card
  • Proof of age card recognised under PASS with a unique reference number (This includes the Citizen ID card)
  • Armed forces identity card
  • UK biometric residence permit (BRP)

Should they be unable to present an ID document from List A, they may present one ID document from List B, supported by one document from List C:

List B:

  • Home Office travel document (convention travel document, stateless person’s document, one-way document or certificate of travel)
  • Older person’s bus pass
  • Freedom Pass
  • Proof of age card recognised under the Proof of Age Standards
  • Scheme (PASS) without a unique reference number (please refer to List A where a unique reference number is present)

List C:

  • Birth or adoption certificate
  • Education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate)
  • Rental or purchase agreement for a residential property (signed and dated)
  • Marriage or civil partnership certificate
  • Bank, building society or credit union current account card (on which the claimed identity is shown)

Persons under the age of 16 years do not need ID.

All forms of ID must be originals, photocopies will not be accepted. If visitors fail to bring identification they will not be allowed into the prison and please ensure that you bring ID that provides proof of residence.

Everyone needs photographic ID on every visit they attend to enable them to go on a social visit.

If you don’t have photographic ID please check out the websites below: (current cost is £15) (Standard costs £15 but takes 21 days and urgent application costs £30 and could take up to 1-2 working days. When purchasing the card to be used for prison visits, you will be eligible for a 50% discount, making the cards cost £7.50 instead of £15.) 

Unfortunately if you do not have any photographic ID you will NOT be able to go have your social visit 

How can I get there?

By bus

From Stockton High Street, number 13 from stand 16 at 29 minutes past and 59 minutes to.

From Middlesbrough bus station, from stand 20 get the number 13 bus and get off at Asda round-about.

By car

From the south, travel north bound on the A19, take the A1046 (Portrack Lane) exit for Stockton.

From the north, travel south bound on the A19, take the A1046 (Portrack Lane) Haverton Hill/Stockton exit.

At the ASDA roundabout, turn right onto Holme House Road. A car park is available at the Visitors' Centre.

Is there a dress code?

HMP Holme House requests that visitors are of an acceptable standard of dress when visiting. Visitors to HMP Holme House must be dressed appropriately at all times, this reflects their aims to create a family atmosphere as part of their reducing reoffending and decency agenda.

This applies to all visitors regardless of age and gender -  including children.

Please note if you are unable to meet the requirements of the dress code, on arrival you will not be permitted to enter the establishment until you have changed into alternative appropriate clothing.

The following types of clothing are not permitted:
• Short/cropped tops that reveal a naked midriff.
• Low cut tops or unbuttoned tops that display a cleavage or bare chest.
• Shorts, dresses and skirts must be of knee length.
• Any clothing with rips or tears.
• Headwear other than for religious purposes - these will be subject to searching as per Holme House searching policy.
• Footwear with protective toe caps.
• Knee length boots.
• Any item with offensive patterns or logos (such as cannabis leaves, racist logos or offensive language).

All clothing should be of a type that allows staff to carry out the level required for searching without difficulty.

In addition the following articles are not allowed in the establishment:
• Any clothing fitted with large buckles, chains and / or excessive amounts of zips.
• Belts with large buckles.
• Hats.
• Scarves.
• Ponchos.
• Gloves.
• Watches, large earrings, rings and necklaces, broaches.
• Headbands.
• Sunglasses.

Locker facilities are located in the visitors centre for outer garments and personal effects.

Visitors are reminded that staff are required to search visitors, including face coverings, as a condition of entry and that all visits take place at the discretion of the visits manager.

Where can I wait when I arrive for my visit?

When you arrive at the prison you must go to the visitors’ centre. 

The visitors centre will open from 12.45pm each week day and 8am on a weekend. Please note that morning visits will start at 9am and afternoon visits at 2pm. All visitors will be in the visits hall for these times. 

On arrival at the visitors’ centre you will register at the office where the prison visits process will be explained and an information pack will be sent to you by email/post.

Toilet facilities will be available in the visitors centre but you will not be able to enter the building to use these facilities until your agreed time. 

All visitors, aged 1 and over, will have their photo taken on their first visit. If you have previously visited please note that all children aged 1 and over will now need to have their photo taken and this will take place on your next visit.

There is a play area for young children in the visitors centre and visits hall. The youth zone is currently closed.

You will also be able to purchase refreshments during your visit for yourself and the loved one you are visiting. 

Visits reward scheme pack: If your loved one is on enhanced status you can also purchase a £10 gift pack for them in the vistors centre which will be delivered to them in the visits hall to take back with them after the visit. Ask in the visitors centre for details. The pack will include soft drinks, savoury items and confectionary.

Will I be searched?

You will be asked to remove outdoor clothing, shoes, belts and multiple layers for examination.

You will then pass through a body scanner and maybe searched. There may also be a drug detection dog in the visits area.

What can I take with me into the prison?

You can only take the following into the prison visits hall:

  • Locker key

  • £20 coins to purchase items from the tea bar

  • ID

Everything else is to be left in your locker in the visitors centre.

No scarves/watches can be worn on your visit. Only small stud earrings and wedding/engagement rings can be worn in the prison. 

Please ensure you have a £1 coin for your locker.

Can I get help with the cost of visiting?

You may be able to claim travel expenses if you are on a low income or in receipt of certain benefits.

Please ask at the desk in the Visitors’ Centre for details of the Help with Prison Visits Scheme before commencing your visit.  Staff can help you complete the form.  


If you have problems accessing the website ask the visitors centre for support. More information HERE.

What facilities are there for children?

Our play area in the visitors centre and visits hall is now open. The youth zone is not currently available. 

Parents and guardians remain responsible for children at all times and must ensure that children remain in their seat during the visits, as much as possible.

If you have children aged 8 to 17 years our regional youth project HERE are here to help and can provide telephone, face to face or online support.

Can I send or take anything in for the person I am visiting?

Books can be brought in for prisoners - please ask in the visitors centre for details.

You can send letters and photos (not of the prisoner) but any greetings cards must come direct from Funky Pigeon, Moon Pig or Jail Mail. All correspondence is being photocopied and the photocopy will be passed onto the prisoner. Please use black or blue ink only and do not use glitter.

You are no longer allowed to send stamped addressed envelope or stamps to a prisoner.

Any clothing or other items that the prisoner needs must be ordered through the prison canteen.

Sending photos/pictures

In partnership with PixNow, friends and loved ones are able to share photos with someone currently in prison.

To get started, visit and follow the instructions provided.

If you have any questions please telephone the visitors’ centre on telephone 01642 744080.

How can I send money to the prisoner?

Family and friends are able to log on to an online electronic system to send money to a prisoner. 

For more information and to arrange transfer of money to a prisoner visit

When you log in you will need to set up a ‘payee’ very much like you would when you do your internet banking.  To do this you need the prisoner’s number and date of birth.  

Once the money has been approved it should appear within 1-3 days in the prisoner’s bank account.

You are no longer able to send cheques, postal orders and cash into the prisoner.

If you cannot use the online service you may be able to apply for an exemption - for example if you:

- are unable to use a computer, a smart phone or the internet
- do not have a debit card
This will allow you to send money by post.

Ask in the visitors centre for help.

How can I stay in contact with a prisoner?

The prisoner is able to telephone his family/friends from his cell, if he has bought phone credit and had your telephone number cleared with security.  They are also able to write cards or letters, send an email or book a video call.

Writing letters

You can write to the prisoner, using his name and number. A prisoner will keep the same prison number during his time in prison and will not change, even if he changes prison.

You can send in photos but any greetings cards must come direct from Funky Pigeon, Moon Pig or Jail Mate cards.

All correspondence is being photocopied and the photocopy will be passed onto the prisoner. Please use black or blue ink only and do not use glitter.

You are no longer able to send stamped addressed envelopes or stamps for the prisoner.

In partnership with PixNow, friends and loved ones are able to share photos with someone currently in prison in Holme House. To get started, visit and follow the instructions provided.

You can also contact the prisoner using email, voicemail and video calls.

Email a prisoner: www.emailaprisoner.comThis costs 40p per email and is delivered the next day.

Prison voicemail: For information and costs associated with this service, click here

Video calls:  The secure social video calls (video calls) service at this prison is changing. From 14 March 2022, the prison will start using a service called Prison Video. This means that you will need to use the Prison Video app on your phone or tablet device to have a video call with someone in prison. For more information please visit or

Find out more HERE.

What health care services are available for prisoners?

Health care for prisoners in HMP Holme House is currently provided by Reconnected To Health (RTH).

RTH is a partnership made up of Spectrum CIC (general healthcare), Tees Esk & Wear Valleys NHS Foundation Trust/TEWV (mental health services) and Humankind (drug and alcohol services).

If a prisoner has a concern, they must let a member of healthcare staff know.

Please see their website for frequently asked questions and answers about health care provision for prisoners in north east prisons. Find out more here:

Is there someone I can talk to?

We hold regular sessions (called Visitors’ Voice) where visitors’ get together to support each other. On occasions a representative from the prison attends to explain what happens within different departments and to answer questions. Check forthcoming dates in the centre.

We also offer a listening ear and friendly support. If you are feeling upset or confused about visiting, or need someone to talk please ring us on 01642 744080 and leave a message and we will get back to you.

Who do I contact if I have concerns about a prisoner?

If you have concerns about a prisoner, please telephone 01642 744355 and leave a confidential message with the prison.

You can also fill in a concern slip in the Visitors’ Centre.

Our Nepacs visitors centre and family support teams are also available to help with any issues that you may be finding difficult during this time or if you have any concerns about a loved one in the prison. They can be contacted by telephone 01642 744080 or 01642 744418 (between office hours only). 

Who can I contact if our family needs support?

If you or your family have any additional needs please contact the Nepacs’ family support team by telephone 01642 744418 or the visitors centre on 01642 744080. 

The Nepacs’ family support team at HMP Holme House can work with a prisoner and their family to:

  • Provide advice and support to families to reduce barriers to visiting
  • Signpost families to relevant community services
  • Assist to establish or maintain family bonds
  • Mediate reconciliation with family members
  • Provide support in gaining access to children
  • Support with practical issues such as transport and childcare
  • Offer emotional support
  • Provide help to access special family days and father-child visits, including after-school clubs
  • Help access financial support for travel and family hardships
  • Support in preparing for home leave and release - including our Heading Home re:connect and re:settle programmes (which support prisoners and families before release)

We hold regular sessions (called Visitors’ Voice) where visitors’ get together to support each other. On occasions a representative from the prison attends to explain what happens within different departments and to answer questions. Your visitors can check forthcoming dates in the visitors’ centre or find out more HERE.

What support is available on or before the day of release?

The period of release and resettlement can leave prisoners and their families with mixed emotions. Everyone affected may have different concerns or expectations about the future. Our Heading Home project can offer guidance and practical information to support prisoners and their families during this challenging period, while raising awareness of the support they can access in their locality. The project also wants to provide families with the opportunity to discuss the impact their relatives’ offending behaviour has had on the relationship. Find out more HERE. 

On the day of release our departure lounge provides a place for families to meet their loved one coming out of prison, refreshments and practical information or support.  Find out more HERE. You can also contact our visits team to find out what support will be available on the day of release. 

To access support for you and your family prior to release or to find out about our departure lounges please contact our visits team on 01642 744080 or our family support worker on 01642 744418. 

Do you run any special family visits?

Special family visits take place during school holidays, which give children the opportunity to spend quality time with their imprisoned parents. These special family visits are not currently available.

We are currently providing family craft and activity packs during school holidays for children and families and for children to take home after a visit.

For more information about visiting please get in touch with the visitors’ centre on 01642 744080.

Send us an enquiry