HMP Kirklevington Grange 

Address:

HMP Kirklevington Grange,
Yarm,
Teesside,
TS15 9PA

Click on the blue question below to see the answers appear underneath. 

Contact details

Prison: 01642 792 600

If you could like to speak to someone please call Monday to Friday 8.30am to 11.30am on 01642 744080 (excl bank holidays). Details of our helpline and other support available HERE. 

How can I book a visit?

All visits are booked by the prisoners at the prisoner information centre. 

Visitors will be contacted by a member of staff from Nepacs or the prison to explain the new visit procedure and what you need to know for the day of your visit.

When can I visit?

Prison visiting times are:

Tuesday, Thursday and Friday 

- 1.40pm to 2.40pm

- 3.05pm to 4.05pm

Saturday and Sunday 

- 8.30am to 9.30am

- 9.55am to 10.55am

- 1.40pm to 2.40pm

- 3.05pm to 4.05pm

At present, all prisoners will have the opportunity to receive one visit a month and the visit may last for one hour.

Visitors must arrive at least 30 minutes before the end of visiting times. If you are late the latest you will be allowed in is 30 minutes before the end of visits.

The prison reserves the right to refuse entry and will not tolerate verbal abuse or anyone under the influence of drugs or alcohol.

Visitors must be dressed appropriately - the wearing of shorts, vests or hats is prohibited.

Please note, if a visitor has been banned from another prison they will not be allowed entry.

Who can visit?

At most, 3 people can visit. All children are counted in the 3 visitor rule. If there are no children on the visit, then a maximum of 2 adults can visit.

All visitors must be on the prisoner's approved contact list.

All visitors aged 12 years and older will be required to produce evidence of a negative lateral flow test prior to entry to the prison (showing results via the NHS app, email or text). The LFT test must have been taken on the day of the visit and details uploaded to the NHS website or app.

This is to help keep your loved ones safe and help prevent the virus entering the prison.  Physical contact will continue to be allowed, however the prison will continue to monitor this based on local prevalence of Covid.

Face masks are to be worn at all times. 

Please note if you do not provide proof of a negative test, unfortunately you wont be allowed entry to the Prison.

How can I get there?

Car parking is available in the visitors’ car park by the coffee shop. Disabled parking is available outside the main gate but this needs to be arranged with the prison in advance of the visit.

If you are travelling by public transport, the prison is a 10-minute walk from Yarm or a short taxi ride.

What ID documents will I need?

All visitors will need 1 item from the following list:

  • Passport, including time expired, where photograph is still recognisable

  • Driving licence (photo card) - showing current address

  • Senior/Disabled bus /public transport pass

  • Works ID / Student ID / Citizen ID - from known body, including name, photo and signature

Or 2 from the following:

  • Birth/marriage certificate

  • Rail or bus pass with photograph

  • Employer’s pass or student ID, not accepted above

  • Utility Young person ‘proof of age card’

  • Medical card

  • Utility bill (within 3 months of issue)

  • Benefits book

  • Local health/doctors/hospital correspondence (for children only)

Children will need ID if the prisoner has child safeguarding restrictions, then the child will need photographic ID such as a passport.

Where can I wait when I arrive for my visit?

On arrival at the prison visitors are asked to report to the prison gate. There will be lines marked to indicate social distancing and the prison kindly request that you follow the signs and instructions provided.

Visitors will have their ID, temperature and evidence of negative lateral flow test checked when they arrive at the Welcome Centre (just inside the gate). 

Please note all visitors, aged over 11 years, are required to wear a face mask for the duration of the visit and provide evidence of a negative lateral flow test (taken on the day of the visit).  

The coffee shop, situated in the car park of the prison, is currently closed but hopes to have a date for reopening soon. Check out their Facebook page for The Grange Yarm to find out details.

Lockers are available in the Welcome Centre for those who travel by public transport. All other visitors will be required to leave all personal items in their car, with the exception of their ID documents, car key and a baby bottle (if required).

At present refreshments are available to purchase in the visits room, table service only but from 23 December 2021, refreshments will no longer be available during visits until further notice.

If you have any questions about visits, concerns about a loved one, would like some support for you or your family, or would like to speak to someone please call our Nepacs team on 01642 744304 or 01642 744080. 

What facilities are there for children?

Please note the play area in the visits hall will be closed until further notice to help reduce opportunities for transmission of COVID-19.

The visiting area will look more empty than usual and the other changes may make things feel strange and difficult for small children. The prison have done everything they can to make sure the visiting area is still a comfortable place for you and your family to spend time together in.

Children under the age of 11 years are permitted to have physical contact with the prisoner during the visit (such as a hug). Older children must provide evidence of a negative lateral flow test to be allowed entry to the prison.

It is visitors' and prisoners' responsibility to supervise their children.

What can I take into the visit?

  • Locker or car key

  • ID

  • Baby bottle

  • Watches are allowed but tech watches including Fitbits and Apple watches are not

Visitors are not allowed:

  • To bring or hand in any property to prisoners

  • To bring any food or drinks into the visits room except for baby food

  • Mobile phones are not allowed in the prison.

There will be no smoking in the prison.

Everything else is to be left in your car or locker.

Can I take anything or send anything in for the person I am visiting?

At present no property may be handed in by visitors during a visit. 

In order to get permission to send items in for the prisoner, he must go through the application process and each one is treated on an individual basis.

Will I be searched?

As a category D/resettlement prison HMP Kirklevington Grange is more relaxed and family friendly than other prisons. 

Visitors to HMP Kirklevington Grange are subject to random checks and searching, which is similar to a domestic airport.

Passive drug dogs are sometimes deployed at Kirklevington Grange - if your child is frightened of dogs you should inform staff. The dogs are friendly and do not bark or jump up. 

Am I allowed physical contact with the prisoner during visits?

All visitors aged 12 years and older will be required to produce evidence of a negative lateral flow test (LFT) prior to entry to the prison (showing results via the NHS app, email or text). The LFT test must have been taken on the day of the visit and details uploaded to the NHS website or app.

This is to help keep your loved ones safe and help prevent the virus entering the prison.  Physical contact will continue to be allowed, however the prison will continue to monitor this based on local prevalence of Covid.

Face masks are to be worn at all times. 

Please note if you do not provide proof of a negative test, unfortunately you wont be allowed entry to the Prison.

Please follow the social distancing guidelines in place such as the one way systems, 2 metre queuing systems, distanced seating arrangements in the visits hall and keep 2 metres from other visiting parties.

Can I get help with the cost of visiting?

There is a Help with Prison Visits Scheme to help with the costs of visiting prison. The scheme is available to visitors on certain benefits, tax credits or a low wage. 

Apply online here: https://www.gov.uk/help-with-prison-visits 

If you have any questions about the scheme or would like some help please ask in the visits hall tea bar for information or visit HERE for more information. 

How can I stay in contact with a prisoner?

The prisoner is able to telephone his family/friends any time of the day and has access to a number of telephones within the prison. The prisoner will need to pay for phone credit in order to use the telephones, which goes on their account each Wednesday, and your telephone number needs to be cleared with security. It may take a few days for a new telephone number to be approved.

Be aware that it is expensive for a prisoner to ring a mobile phone (even if it goes through to voicemail).

They are also able to write cards or letters. 

Writing letters

You can write to the prisoner, using his name and number. A prisoner will keep the same prison number during his time in prison and will not change, even if he changes prison.

You can send in photos but any greetings cards must come direct from Funky Pigeon, Moon Pig or Jail Mate.

All correspondence is being photocopied and the photocopy will be passed onto the prisoner. Please use black or blue ink only and do not use glitter.

You are no longer able to send stamped addressed envelopes or stamps for the prisoner.

You can also contact the prisoner using email, voicemail and video calls.

Email a prisoner: www.emailaprisoner.com - This costs 35p per email and is delivered the next day.

Prison voicemail: For information and costs associated with this service, click here

Video calls: Prisoners can book a video call through the Purple Visits app - details here. 

Storybook Dads: You can send a video message from home through StoryBook Dads

Find out more HERE.

How can I send money to the prisoner?

Family and friends are able to log on to an online electronic system to send money to a prisoner.  When you log in you will need to set up a ‘payee’ very much like you would when you do your internet banking.  To do this you need the prisoner’s number and date of birth.  Once you have input these into the online form and the system has checked this against NOMIS, if the details match, the money will then appear on the prison’s internal spreadsheet (an admin tool) the following morning for approval.  The system also gives you an option to pay via a debit card. 

Once the money has been approved it should appear within 1-3 days in the prisoner’s bank account.

By transferring money online it means the money is transferred more quickly, there are less processes and there is no physical handling of money for staff. 

Click here for the online information/ site to start sending money

https://www.gov.uk/send-prisoner-money

Who do I contact if I have concerns about a prisoner?

If you have concerns about a prisoner you can always leave a confidential message with the prison by calling 01642 792600.

Alternatively if you have concerns about a loved one, would like some support for you or your family, or would like to speak to someone please call our Nepacs team on 01642 744304 or 01642 744080. 

Who can I contact if my family needs support?

If you have any questions about visits, concerns about a loved one, would like some support for you or your family, or would like to speak to someone please call our Nepacs team on 01642 744304 or 01642 744080. 

Do you run any special family visits?

Special family visits would normally take place during all half term holidays and one father child visit per year, which takes place in the summer holidays. However, at present due to Covid restrictions these special family visits are currently cancelled.

For more information about visiting HMP Kirklevington please call our Nepacs team on 01642 744304 or 01642 744080. 

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