HMP Durham Visitors' Centre, Durham, DH1 3HU
Visitor Centre: 0191 3323676
Visits Booking Line: 0191 3323417 Line open Mon: 9am-2pm, Tues-Fri: 9am-12pm, Fri 5pm-7pm. Visits must be booked at least 48 hrs in advance to a maximum of 28 days. Book in at least 30 minutes before the visiting time. Book a visit at http://gov.uk/prison-visits
Prison: 0191 3323400
Prison Visiting Times:
Mon, Thurs and Fri 1.45pm - 3.45pm, Tues and Weds 1.45pm - 3.45pm and 5.15pm - 7.00pm, Sat and Sun 9.30am - 11.30am, 1.45pm - 4.45pm
Visitor Centre Times:
Mon and Thurs 12:30pm - 4.00pm, Tues, Weds and Fri 12:30pm - 7:15pm, Sat and Sun 8:30am - 5:00pm
Childrens Special Visits Times:
Plan your route and check you will arrive in good time for the visit. If you are driving you will need change for the parking meters (free on Sundays!) The bus and train station are both about a 20 minute walk from the visitor centre.
Walking from the train or bus station, directions:
Head into the city centre. Turn right at the Market Place, into 'Saddler Street' (next to NatWest). Follow this road for a short distance and turn left where the pedestrian walkway leads down a hill (there are some steps at the top of this hill). You will go across Elvet Bridge and there are some traffic lights at the bottom of this hill.
Head straight across the road into 'Old Elvet'. The Royal County Hotel is situated on the left hand side. Follow this road for approx. 1/4 mile. The visitor centre is located on the left, almost opposite the main entrance to HMP Durham. You always come here first before you go inside the prison for your visit.
There is a limited bus service between the bus station on North Rd and the bottom of Old Elvet (5 minutes' walk from the Visitor Centre). Ask at the bus station for more details.
Park and ride
There are 3 park and rides in Durham which cost £2:00 per day. Tel 0191 3741702 or email firstname.lastname@example.org
Book a visit online at http://gov.uk/prison-visits
When booking a visit online you will be required to supply the following information:
You will receive an automated response, however you will later receive a confirmation email. You will need to keep this confirmation email.
In the Visitors' Centre, NEPACS provide a play room, refreshments, information, disabled access and parking.
Inside the Prison Visits area, NEPACS provide a play area and refreshments.
Who can visit?
Apart from on the Reception Visit, you cannot visit unless you are on the prisoner's Approved Visitor List. To be put on this list the prisoner must submit your name and address and date of birth to the prison. Once the prison has received this and added your details to the computer, the booking staff will be able to book a visit for you. It usually takes 7-10 days to be added to the list.