Deerbolt_Visitor_Centre

Deerbolt Visitor Centre

Address:

HMP & YOI Deerbolt,
Bowes Road,
Barnard Castle,
DL12 9BG

Click on the blue question below to see the answers appear underneath. 

Visits restart to HMP&YOI Deerbolt - Tuesday 18 August 2020

New procedures for visits

To ensure that you get your full visit entitlement, the prison ask that Visitors arrive at the Gate Area 10 minutes prior to their visit start time and also adhere to social distancing requirements at all times. Lockers are available for your use in the Gate Foyer.

Please note, the Visitors Centre is closed.

To reduce the risk of transmission and to facilitate cleaning, we are unable to accept any visitors arriving after the commencement of their visit, unless exceptional circumstances occur.

Face coverings

The prison ask that all visitors over the age of 11 years, wear a face covering on arrival unless asked to remove them for security checks. Face coverings will be provided and are to be worn throughout the visit. Any visitors that are exempt from wearing a face covering will be assessed following presentation of supporting medical documentation.

Social distancing

The prison ask that all visitors observe social distancing and any guidance given by staff. Although the prison fully understand that this may be difficult, they ask that no physical contact takes place (no hugs, hand shaking etc) - this will help keep Deerbolt a covid safe environment. 

Facilities

Unfortunately there will be no refreshments on sale or provided at the visitors centre or in the visits hall. One clear bottle of milk will be permitted for babies along with any changing materials. 

Toilet facilities are in the foyer area of the prison. If you or a member of your visiting party require toilet facilities during the visit they will need to leave the hall and undergo search procedures again on return. This will be included in their 1 hour visit time. Soap, hand sanitizer and sanitizer wipes will be available in the area for use by the visitor.

Children

We ask that accompanying adult/s be responsible for the oversight of children, ensuring that social distancing is maintained throughout the visit.  To keep everyone safe, a visit may be terminated for any persistent breaches. 

Indoor play areas are not currently available due to cross contamination risks.

Contact details

Visitor centre: 01833 633272 (available from 11am to 1pm, Tuesday, Wednesday, Thursday, Saturday and Sunday) 
Visitor centre email:  use contact form to email HERE 
Prison: 01833 633200
Visits booking line: 01833 633349   - not currently available
Visits booking email: www.gov.uk/prison-visits - not currently available

Who do I contact if I have concerns about a prisoner?

If you have any concerns about a prisoner, please speak to a prison officer, any staff or volunteers at the family support visitors centre or ring the prison switchboard on 01833 633 200. You can also contact the prison safer custody team direct on 01833 633212 and leave a message. 

If you could like to speak to someone from our visitors' centre team call 01833 633272 (available from 11am to 1pm, Tuesday, Wednesday, Thursday, Saturday and Sunday). 

When can I visit?

Visiting slots are one hour in duration and are available at the following times, and on the following days: 


Tuesday, Wednesday, Thursday, Saturday or Sunday

First visit each day: 1.45pm

Last visit each day: 3.05pm

 

How many people are allowed on each visit?

Who can receive visits?

All prisoners except those subject to isolation or new arrivals in their first 14 days in custody. Those residents who are shielding can receive visits but must follow strict rules around social distancing.

Who can visit and how many people are allowed?

If a visitor’s home address falls within a location identified as having a local community outbreak of COVID-19, unfortunately access to the establishment will not be permitted. This is to ensure the safety of those who reside, work and visit the prison.

Who can visit?

  • A Single Adult - Aged 18 or over, who are a partner, parent, foster parent, grandparent, carer or significant other.
  • Two adults  - Aged 18 or over, who are two parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and grandparent) but all visitors will live together as part of the same household.
  • Two adults and up to one dependent child - Aged 18 or over, who are: two parents, two foster parents, two grandchildren, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent); and one dependent child (e.g. son, daughter) of the person being visited. All visitors will live together as part of the same household.
  • A single adult and up to two children - Aged 18 or over, who are the partner, parent, foster parent, grandparent, carer or adult close relative or significant other and up to two dependent children (e.g. son daughter) will live together as part of the same household. 

Can I have a video call with the prisoner?

Video calls will be available for prisoners and their families/contacts.

Each video call is 30 minutes in duration. At the moment, to ensure that everyone gets an opportunity to have one, the calls are limited to one per month. Four people can be on the call, but the lead caller must be over 18 years old.

The costs of the video calls are free during the coronavirus pandemic.

Video calls at Deerbolt will take place 7 days a week, with a range of options available on mornings or early evenings. This varies depending on the day. Details are available on the Purple Visits app.

Families and friends can access the service by downloading the “Purple Visits” app on their smartphone or tablet – the rest of the instructions are clear from the app. Details on how to get started are HERE.

If you have any questions about Purple Visits or would like to give us your feedback on them please call our visitors centre team on 01833 633272 (available from 11am to 1pm, Tuesday, Wednesday, Thursday, Saturday and Sunday).

How can I write to or contact the prisoner?

You can write to the prisoner, using her name and number. A prisoner will keep the same prison number during his time in prison and will not change, even if he changes prison.

If you want to contact a prisoner but are not sure of his/her number or whereabouts, you can contact the Prisoner Location Service with their name, date of birth, relationship and reason you would like make contact.

You can also contact the prisoner using email.

Find out more about the prisoner location service and emailaprisoner HERE.

How can I book a visit?

If you would like to book a visit:

Telephone 01833 633349 (Visits booking line) 

The email booking system is not currently in use.

You can only book a visit if your details are on the prisoner’s contact sheet. 

The booking line is open 9am to 12noon, Monday to Friday.

Where can I wait when I arrive for my visit?

To ensure that you get your full visit entitlement, the prison ask that visitors arrive at the Gate Area 10 minutes prior to their visit start time and also adhere to social distancing requirements at all times. Lockers are available for your use in the Gate Foyer.

Please note, the Visitors' Centre is currently closed, therefore there will be no refreshments on sale or provided at the visitors centre. 

If you would like to speak to a member of our visitors centre team please call 01833 633272 from 11am to 1pm on Tuesday, Wednesday, Thursday, Saturday or Sunday. 

How can I get there?

By train: The nearest train station is Darlington. You will then need to travel by bus or taxi to the prison in Barnard Castle.

By bus: Arriva Bus number 75 or 76 departs Darlington twice an hour. The return journey also departs Barnard Castle twice an hour. The journey takes approximately 55 minutes.
You can download bus timetables from the Arriva website here.

By Car: Barnard Castle is situated just off the A66 between Scotch Corner and Penrith.

Please note that access to the prison has now changed. Please access the prison visitors car park off Bowes Road, follow the signposts. There are a number of parking spaces for visitors close to the prison including disabled parking. If the car park is full there is on street parking close to the prison. Please do not park in the staff car park.

Please follow signs to the main reception/gate on arrival.

What facilities are there for children?

Please note the play area in the visits hall and visitors centre remains closed until further notice to help reduce opportunities for transmission of COVID-19.

Parents/guardians should watch and be responsible for their children at all times and ensure that they follow the social distancing guidelines in place. 

Do you run any special family visits?

Special father/child/sibling visits run approximately every six weeks and there are three special family days per year, which take place during school holidays. These are currently cancelled due to COVID-19.

At Deerbolt we recognise that being a father is special and meeting your child for the first time is personal and can be quite emotional. Our new father visits are a special one-off visit, for new fathers to meet their child for the first time in private away from the main visits hall.

What ID documents will I need?

Without your Visiting Order (VO) and ID you will be refused entry.

Acceptable forms of identification

Visitors may identify themselves using ONE of the following:

  • Passport, where the photograph is still recognisable

  • Driving license with photo

  • Senior Citizen's Public Transport Pass issued by a local authority

  • Employer's ID card, but only if this clearly shows the name of the visitor and the employer or educational establishment and has a photograph or signature which can be compared with the visitor's appearance or signature, and if the employer or educational establishment is known to exist

  • EU identity card / UK Citizen Card

All of the above forms of ID must display a photograph.

If the visitor is unable to produce one of the above, staff may accept combinations of TWO or more of the following:

  • Rail or buss pass with photo

  • Employer's pass or ID card not acceptable above

  • Young person's 'proof of age' card

  • Trade Union or National Student's Union membership card

  • European Community ID card

  • Birth / Marriage Certificate

  • Cheque book or credit / debit card (counts as one, not acceptable as two)

  • Rent Book

  • Foreign Identity or residents card

  • NHS Medical Card 

COVID-19 guidelines: All visitors should also bring with them a proof of residence (such as utility bills, driving licence etc) to confirm that all members of the visiting party live in the same household.

Can I get help with the cost of visiting?

There is a Help with Prison Visits Scheme to help with the costs of visiting prison. The scheme is available to visitors on certain benefits, tax credits or a low wage. 

Apply online here: https://www.gov.uk/help-with-prison-visits 

If you have any questions about the scheme or would like some help contact our visitors centre team on 01833 633272 (available from 11am to 1pm, Tuesday, Wednesday, Thursday, Saturday and Sunday). 

How often am I able to visit?

As visit sessions return (following closure in response to COVID-19), each prisoner is entitled to one visit session per month.

This is to enable the prison to meet the demand for visits and ensure fair access to prisoners.

What can I take into the visit?

You can only take the following with you into the Prison visits hall:

  • One clear bottle of milk will be permitted for babies along with any changing materials.  

  • Personal medication (this will be held by the visits’ staff during the visit)

  • Visits locker key

Everything else should be left in your car or lockers provided. Ensure you have a £1 coin for your locker.

Will I be searched?

All visitors to Deerbolt are subject to searching, which is similar to a domestic airport.

Visitors are searched by staff of the same gender, although male visitors can be searched by female staff, unless they request otherwise.

Children and babies are also subject to search. If your baby is searched, this will be done by a female officer in front of you. You may be asked to remove their nappy, but a new one will be provided.

Passive drug dogs are deployed at Deerbolt: if your child is frightened of dogs you should inform staff. The dogs are friendly and do not bark or jump up.

Visitors with religious clothing or headwear are subject to searching. This is done in private by staff of the same gender. You will be given plenty of time to replace your headwear.

All visitors over 12 must wear a wristband, provided for the visit.

Can I take anything for the person I am visiting?

Visitors are not allowed to hand over property during a visit. 

What items can I send to the prisoner?

You can post in letters, boxers, socks and photographs (suitable content - child protection measures apply). Letters and photographs are photocopied before being handed to the person.

Any package or parcel will need to be clearly marked 'Boxers and socks' or 'books' for this to be accepted into the prison, opened, searched and issued.

The prisoner can purchase other items (including clothing, books etc) themselves from the prison canteen and other approved suppliers. Please ask the visitors’ centre staff to see a copy of the approved list.

Men are not allowed to have clothing, stamped addressed envelopes, stamps, DVDs, games consoles, CDs etc sent into the prison. 

Applications can be made to the Governor for exceptional circumstances such as funeral clothes or medical aids.

How can I send money to the prisoner?

Send Money to a Prisoner digital service.

Family and friends are now able to log on to an online electronic system to send money to a prisoner.  When you log in you will need to set up a ‘payee’ very much like you would when you do your internet banking.  To do this you need the prisoner’s number and date of birth.  Once you have input these into the online form and the system has checked this against NOMIS, if the details match, the money will then appear on the prison’s internal spreadsheet (an admin tool) the following morning for approval.  The system also gives you an option to pay via a debit card. 

Once the money has been approved it should appear within 1-3 days in the prisoner’s bank account.

By transferring money online it means the money is transferred more quickly, there are less processes and there is no physical handling of money for staff. 

It is currently unclear at this point in time if there is a minimum or maximum that can be sent via the system.

Click here for the online information/ site to start sending money

https://www.gov.uk/send-prisoner-money

It is also still possible to send cheques and postal orders into the prison. 

How can I write or contact the prisoner?

You can write to the prisoner, using his name and number. A prisoner will keep the same prison number during his time in prison and will not change, even if he changes prison.

If you want to contact a prisoner but are not sure of his number or whereabouts, you can contact the Prisoner Location Service with his name, date of birth, relationship and reason you would like make contact.

Prisoner Location Service, PO Box 2152, Birmingham, B15 1SD
Or visit prisoner.location.service@noms.gsi.gov.uk

You can also contact the prisoner using the Email a prisoner service. Find out more here.

You may also be able to have a video call with the prisoner. Check out the FAQ about 'Can I have a video call with the prisoner?'

Can he phone or write to me?

The prisoner is able to telephone his family/friends during association (time away from their cells). They are also able to write cards or letters.  
For more information on the use of telephone calls, please click here

You may also be able to have a video call with the prisoner. Check out the FAQ about 'Can I have a video call with the prisoner?'

For more information about visiting please get in touch with the visitors’ centre on 01833 633272.

Send us an enquiry