Departure lounges 

Our departure lounges at HMP Holme House, HMP Northumberland and HMP YOI Low Newton visitor centres provide support to individuals and their loved ones on the day of release from prison.  

Our workers will greet families or loved ones who are waiting for an individual to be released, offering somewhere comfortable to wait, refreshments and any information or support they may need. This may include signposting to other support services, such as housing associations, local food or clothing banks etc.

With the help of partnerships with other voluntary organisations and donations we are also able to provide release packs to the men and women being released which can include toiletries, warm clothing and food bank vouchers if applicable.

If you would like to get in touch with the departure lounges or make a donation for release packs (toiletries, food items, warm clothing etc) please contact our teams as follows:

- HMP Holme House

- HMP Northumberland

- HMP YOI Low Newton

Support prior to release

The team can also work with families preparing for release of their loved one to offer practical and emotional support – which may include advice around housing, family issues, relationships, communication difficulties and also understanding such things as licence conditions, ROTL, curfews etc.

We have developed a useful guide for families/friends preparing for release (called re:settle) and a programme called re:connect, which provides an opportunity for families and prisoners to come together to discuss issues and concerns about release and resettlement. Find out more HERE.

If you or your family are preparing for the release of a loved one from one of the seven prisons in the north east and would like some advice, information or just someone to talk to, then please get in touch with your prison visitors’ centre or ask a member of staff next time you visit.