Our Early Days in Custody Family Support Workers are based at at HMP Durham (male reception prison in Durham City) and HMP&YOI Low Newton (women’s prison). They can offer support to prisoners and their families/significant others in the first few weeks of custody, this includes:

  • Support to resolve ‘early days issues’ around family contact (initial contact, PINs, support to arrange the first visit). 
  • Being a point of contact for prisoners and their families/significant others in the first 14 days of custody.
  • Attending ACCT reviews where family contact/relationships issues are apparent.
  • Liaising closely with Nepacs’ support at court project and Court Liaison and Diversion teams in regards to individuals coming into custody with family support needs and notify the relevant departments as appropriate. 
  • Liaising closely with prison reception and respond promptly to ensure that appropriate external agencies are notified when vulnerable individuals (children or dependent adults) are ‘left behind’. 
  • Helping to reduce or resolve family relationships issues ie child contact.
  • Referring in to other Nepacs’ activities to support family ties such as father/child visits, extended family days, homework clubs, youth project outreach activities.

The Early Days in Custody project also coordinates the Nepacs North East Helpline. We can offer information and support to individuals, their families and loved ones at the point of arrest, at court, throughout a prison sentence, and on release. Monday and Friday 12noon - 8pm, Saturday and Sunday 9am - 2pm.

Freephone 0800 012 1539
Email: support@nepacs.co.uk
Text: 07983 437 457

The Helpline Team can refer enquiries to the Early Days in Custody Family Support Workers when required. 

Funded for three years from 1 April 2020 by the National Lottery Reaching Communities fund and a legacy gift donated to Nepacs from the Newcastle and Northumberland Police Courts Mission Fund.