HMP Kirklevington Grange 


HMP Kirklevington Grange,
TS15 9PA

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Contact details

Prison: 01642 792 600

If you could like to speak to someone please call Monday to Friday 8.30am to 11.30am on 01642 744080 (excl bank holidays). Details of our helpline and other support available HERE. 

How can I book a visit?

All visits are booked by the prisoners at the prisoner information centre. 

Visitors will be contacted by a member of staff from Nepacs or the prison to explain the new visit procedure and what you need to know for the day of your visit.

When can I visit?


Prison visiting times are:

Tuesday, Thursday and Friday 

- 1.40pm to 2.40pm

- 3.05pm to 4.05pm

Saturday and Sunday 

- 8.30am to 9.30am

- 9.55am to 10.55am

- 1.40pm to 2.40pm

- 3.05pm to 4.05pm

How can I get there?

Car parking is available in the visitors’ car park by the coffee shop. Disabled parking is available outside the main gate but this needs to be arranged with the prison in advance of the visit.

If you are travelling by public transport, the prison is a 10-minute walk from Yarm or a short taxi ride.

How often am I able to visit?

At present, as the prison reintroduce social visits, all prisoners will have the opportunity to receive one visit a month and the visit may last for one hour.

Visits will take place on Tuesday, Thursday and Friday afternoons and mornings and afternoons at weekends.

Visitors must arrive at least 30 minutes before the end of visiting times. If you are late the latest you will be allowed in is 30 minutes before the end of visits.

The prison reserves the right to refuse entry and will not tolerate verbal abuse or anyone under the influence of drugs or alcohol.

Visitors must be dressed appropriately - the wearing of shorts, vests or hats is prohibited.

Please note, if a visitor has been banned from another prison they will not be allowed entry.

What ID documents will I need?

All visitors will need 1 item from the following list:

  • Passport, including time expired, where photograph is still recognisable

  • Driving licence (photo card) - showing current address

  • Senior/Disabled bus /public transport pass

  • Works ID / Student ID / Citizen ID - from known body, including name, photo and signature

Or 2 from the following:

  • Birth/marriage certificate

  • Rail or bus pass with photograph

  • Employer’s pass or student ID, not accepted above

  • Utility Young person ‘proof of age card’

  • Medical card

  • Utility bill (within 3 months of issue)

  • Benefits book

  • Local health/doctors/hospital correspondence (for children only)

Children will need ID if the prisoner has child safeguarding restrictions, then the child will need photographic ID such as a passport.

How many people are allowed on each visit?

As the prison reintroduce social visits, close family members or significant others (including partners, carers, or a person relied on for emotional support) will be prioritised for visits. This may include one of the following:

  • A Single Adult - Aged 18 or over, who are a partner, parent, foster parent, grandparent, carer or significant other.
  • Two adults  - Aged 18 or over, who are two parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and grandparent).
  • Two adults and up to one dependent child - Aged 18 or over, who are: two parents, two foster parents, two grandchildren, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent); and one dependent child (e.g. son, daughter) of the person being visited. 
  • A single adult and up to two children - Aged 18 or over, who are the partner, parent, foster parent, grandparent, carer or adult close relative or significant other and up to two dependent children (e.g. son daughter).

Visitors from two households are permitted to visit a prisoner at the same time. 

For safety reasons, the prison cannot currently allow visits from:

  • Three adults.
  • Unaccompanied children (the Governor may permit over-16s at their discretion).
  • People who are not closely related to the prisoner or identified as a significant other.

Who can be visited?

For your safety, the following groups cannot yet receive visits:

  • Protective Isolation Prisoners - This includes prisoners who are being temporarily isolated because they have COVID-19 symptoms, as well as anyone who has been in contact with a confirmed or suspected case.
  • Reverse Cohorting Unit Prisoners – This includes those new to custody and those returning from bed watch, inter-prison transfers, and ongoing trials. This is because these groups are required to spend 14 days in a unit to prevent the spread of infection from the community into the main population in custody. At the Governor’s discretion, it may be possible to facilitate a visit if exceptional circumstances apply.

All other prisoners may receive visits. This includes those who are shielding, as long as social distancing measures are always maintained. Additional measures must be taken if the resident is shielding, including organising movements to and from the visit to ensure they do not come into contact with non-shielding groups. 

Where can I wait when I arrive for my visit?

On arrival at the prison visitors are asked to report to the prison gate. There will be lines marked to indicate social distancing and the prison kindly request that you follow the signs and instructions provided.

Visitors will have their ID and temperature checked when they arrive at the Welcome Centre (just inside the gate). 

Please note all visitors, aged 11 and over, are required to wear a face mask for the duration of the visit. 

The coffee shop, situated in the car park of the prison, is currently closed but hopes to have a date for reopening soon. Check out their Facebook page for The Grange Yarm to find out details.

Lockers are available in the Welcome Centre for those who travel by public transport. All other visitors will be required to leave all personal items in their car, with the exception of their ID documents, car key and a baby bottle (if required).

At present the tea bar in the visits room will be remain closed therefore we are unable to provide snacks or drinks during your visit.

If you have any questions about visits, concerns about a loved one, would like some support for you or your family, or would like to speak to someone please call our Nepacs team on 01642 744304 or 01642 744080. 

What facilities are there for children?

Please note the play area in the visits hall and visitors centre will be closed until further notice to help reduce opportunities for transmission of COVID-19.

The visiting area will look more empty than usual and the other changes may make things feel strange and difficult for small children. The prison have done everything they can to make sure the visiting area is still a comfortable place for you and your family to spend time together in.

Children under the age of 11 years are permitted to have physical contact with the prisoner during the visit (such as a hug). Older children must observe the 2 metre social distancing rule. It is visitors' and prisoners' responsibility to supervise their children.

What can I take into the visit?

  • Locker or car key

  • ID

  • Baby bottle

  • Watches are allowed but tech watches including Fitbits and Apple watches are not

Visitors are not allowed:

  • To bring or hand in any property to prisoners

  • To bring any food or drinks into the visits room except for baby food

  • Mobile phones are not allowed in the prison.

There will be no smoking in the prison.

Everything else is to be left in your car or locker.

Can I take anything for the person I am visiting?

The prisoners needs to go through the application process and each one is treated on an individual basis.

Will I be searched?

As a category D/resettlement prison HMP Kirklevington Grange is more relaxed and family friendly than other prisons. 

Visitors to HMP Kirklevington Grange are subject to random checks and searching, which is similar to a domestic airport.

Passive drug dogs are sometimes deployed at Kirklevington Grange - if your child is frightened of dogs you should inform staff. The dogs are friendly and do not bark or jump up. 

Am I allowed physical contact with the prisoner during visits?

If visitors would like physical contact with their loved one then proof of a negative Covid test (no more than 24 hours old) is required, i.e. text or email from NHS.  This will enable you to have a hug at the start and end of your visit. Children under 11 years of age are permitted to have physical contact with the prisoner, such as a hug. 

Adults and visitors over 11 years who have not provided evidence of a negative lateral flow test will not be allowed to have physical contact with the prisoner on visits (including handshakes, handholding, hugs or kissing) and must maintain social distancing (2 metres apart). If this is breached then the visit will end and future visits may be restricted or limited.

Please follow the social distancing guidelines in place such as the one way systems, 2 metre queuing systems, distanced seating arrangements in the visits hall and keep 2 metres from other visiting parties.

Can I get help with the cost of visiting?

There is a Help with Prison Visits Scheme to help with the costs of visiting prison. The scheme is available to visitors on certain benefits, tax credits or a low wage. 

Apply online here: 

If you have any questions about the scheme or would like some help please ask in the visits hall tea bar for information or visit HERE for more information. 

Can I have a video call with a prisoner?

Video calls will be available for prisoners and their families/contacts.

Each video call is 30 minutes in duration. At the moment, to ensure that everyone gets an opportunity to have one, the calls are limited to one per month. Four people can be on the call, but the lead caller must be over 18 years old.

The costs of the video calls are free during the coronavirus pandemic.

Details are available on the Purple Visits app.

Families and friends can access the service by downloading the “Purple Visits” app on their smartphone or tablet – the rest of the instructions are clear from the app. Details on how to get started are HERE.

If you have any questions about Purple Visits or would like to give us your feedback on them please call our visits team on 01642 744080 or contact the prison direct.

How can I write to or contact the prisoner?

You can write to the prisoner, using his name and number. A prisoner will keep the same prison number during his time in prison and will not change, even if he changes prison.

You can also contact the prisoner using the following:

- Email a prisoner service. Find out more here:

- Prison Voicemail.  For more information and the costs associated with this, click here.

- Video call via Purple Visits - see more information under: 'Can I have a video call with the prisoner?'

- You can send a video message from home through StoryBook Dads

Find out more HERE.

Can he phone or write to me?

The prisoner is able to telephone his family/friends any time of the day and has access to a number of telephones within the prison. The prisoner will need to pay for phone credit in order to use the telephones, which goes on their account each Wednesday, and your telephone number needs to be cleared with security. It may take a few days for a new telephone number to be approved.

Be aware that it is expensive for a prisoner to ring a mobile phone (even if it goes through to voicemail).

They are also able to write cards or letters (see 'How can I write to or contact the prisoner?' above).  

The prison are also working on introducing video calls. Details will be provided here once these are available.

What items can I send to the prisoner?

At present no property may be handed in by visitors during a visit. 

How can I send money to the prisoner?

Send Money to a Prisoner digital service.

Family and friends are now able to log on to an online electronic system to send money to a prisoner.  When you log in you will need to set up a ‘payee’ very much like you would when you do your internet banking.  To do this you need the prisoner’s number and date of birth.  Once you have input these into the online form and the system has checked this against NOMIS, if the details match, the money will then appear on the prison’s internal spreadsheet (an admin tool) the following morning for approval.  The system also gives you an option to pay via a debit card. 

Once the money has been approved it should appear within 1-3 days in the prisoner’s bank account.

By transferring money online it means the money is transferred more quickly, there are less processes and there is no physical handling of money for staff. 

It is currently unclear at this point in time if there is a minimum or maximum that can be sent via the system.

It is also suggested that you contact the prison to check if they are still accepting money via postal orders, cheques and money.  

Click here for the online information/ site to start sending money

Who do I contact if I have concerns about a prisoner?

If you have concerns about a prisoner you can always leave a confidential message with the prison by calling 01642 792600.

Alternatively if you have concerns about a loved one, would like some support for you or your family, or would like to speak to someone please call our Nepacs team on 01642 744304 or 01642 744080. 

Who can I contact if my family needs support?

If you have any questions about visits, concerns about a loved one, would like some support for you or your family, or would like to speak to someone please call our Nepacs team on 01642 744304 or 01642 744080. 

Do you run any special family visits?

Special family visits would normally take place during all half term holidays and one father child visit per year, which takes place in the summer holidays. However, at present due to restrictions on prison visits these special family visits are currently cancelled.

For more information about visiting HMP Kirklevington please call our Nepacs team on 01642 744304 or 01642 744080. 

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